We strive to create special and personal keepsakes for you to cherish.
 
Refunds & Exchanges

If there is a problem with your order please contact us within 3 days of receiving your order. We strive to meet the expectations, and full satisfaction of all customers. 

If there is an error with your order which was our mistake, we will fix it immediately and will refund the return shipping fees.

If the error was not our mistake, and you have simply had a change of mind, then the piece remains yours to keep.

We reserve the right to judge the quality of our products and do our absolute best to send out the highest quality products. We cannot remake or partially refund without the original piece returned.

Payment

We accept payment via Credit Card, Paypal, Money Order (Post Office) and Direct Bank Deposit

BANK: Commonwealth
NAME: Floating Lockets Australia 
BSB: 063541
ACC: 11068313

Shipping & Delivery

Orders within Australia - $9.95 per order via Australia Post Parcel Post With Tracking.

                                     - $13.95 per order via Australia Post Express Post With Tracking.

International Shipping - Please email us if you require international shipping.

Timeframes:
Locket orders will generally be posted within 3-5 days of payment being received. 
If your order is urgent please let us know, in the order notes area during checkout, so we can post it out earlier to suit your needs.

During certain peak seasons (Christmas, Mother's Day, Valentine's Day) orders may take longer. we do our absolute best to get orders out in a timely manner!

Thank you for choosing to shop with Floating Lockets Australia